How Oshi Protects Your Data

What We Collect When You Play

When you register an Oshi account we ask for your name, date of birth, email address, mobile number and a residential address. This lets us confirm you are 18 or older, which is the minimum legal age to hold an account. During verification we may request a photo ID and, for larger withdrawals, a proof of address or a screenshot confirming ownership of a payment method such as a PayID linked bank account or a crypto wallet.

• Account details: name, date of birth, email, phone number, country and state of residence
• Verification documents: government ID, proof of address, source of funds where relevant
• Payment data: PayID handle, POLi bank reference, card BIN, or wallet address for Bitcoin and USDT transactions
• Gameplay data: bets placed, session length, deposit and withdrawal history, bonus activity
• Technical data: IP address, device type, browser, and approximate location used for fraud checks
• Support data: chat transcripts and emails when you contact our team

Why We Use Your Information

We use this data to run your account, process AUD deposits and withdrawals, verify your identity, prevent fraud and multi-accounting, personalise promotions such as reload offers and free spins, and meet our own record-keeping obligations. Gameplay and payment logs also help our team investigate disputed transactions quickly, which is one reason cashout queries at Oshi are usually resolved within a day rather than a week.

We do not sell player data to marketing lists. Where we share information with a third party, such as a payment processor handling a PayID transfer or a game studio like Pragmatic Play or Evolution Gaming logging round outcomes for auditing, that party only receives what it needs to complete its specific function.

Storage and Security

Player records are stored on encrypted servers with access limited to staff who need it for compliance, payments or support duties. Passwords are hashed, and sensitive documents such as ID scans are stored separately from everyday account data. We retain account and transaction records for as long as your account is active and for a further period afterward to satisfy anti-fraud and accounting requirements, after which they are deleted or anonymised.

Your Rights as a Player

You can ask us at any time to:

• See a copy of the personal data we hold on your account
• Correct inaccurate details such as a misspelled name or old address
• Close your account and request deletion of data we are not legally required to keep
• Withdraw consent for marketing emails and SMS promotions while keeping your account open
• Ask how a specific piece of data, such as a flagged IP address, was used in a security check

Requests are usually actioned within a few business days. Identity verification may be required before we release or delete account data, so that nobody else can access or erase your history by pretending to be you.

Cookies and Tracking

Our site uses cookies to keep you logged in, remember your language and currency settings, and understand which pokies and promotions Australian players use most. You can block or delete cookies through your browser settings, though doing so may log you out or reset saved preferences each visit.

Payment Providers and Data Sharing

Deposits and withdrawals through PayID, POLi, Visa, Mastercard, Bitcoin, USDT and bank transfer are processed by specialist payment partners. Each partner only sees the transaction details needed to move funds, such as an amount and a reference, not your full gameplay history. For full details on how each method works, see the Payments page.

Contacting Us About Privacy

If you have a question about your data, want to submit an access or deletion request, or believe your account information has been mishandled, contact our support team through live chat or email, available during Australian-friendly hours. Reference your registered email so we can locate your account quickly. The registered company name behind Oshi is published in the site footer, and privacy requests are handled by that entity's support desk.

Related reading: check our Terms and Conditions for the full account rules, visit Responsible Gaming for self-exclusion and deposit limit tools, and browse the Bonus page for current welcome offers, T&Cs apply. Ready to play? Head to registration once you have read this policy.